Sample Society December 2014: A Cautionary Tale

Hi hi!

      Haven't blogged in ages, but something happened where I really felt the need to share. Sample Society's boxes have been hits or misses for me lately. That's how these things are, some things you like, some things other people like.

     This box was awesome. Everything is perfectly curated, and the timing is spot on. Tried on the eye cream- it's really light and doesn't feel greasy or have random gross things peeling off your face (sampled a lot of those weird ones!). The RGB nail polish came right in time for my next manicure, and I'm super excited to try the Burberry thing. My friends and I are going out on Friday, so you can bet these products are going to be tested out!

     HOWEVER, one very upsetting thing occurred. I opened my Butter London Lip Balm to see the top smooshed. The lipstick was turned all the way down, so I chalked it up to poor design- the lip balm stuck out too far and hit the lid or something. Not a big deal- for now ("They might want to fix that" I thought). As I turned the lip balm upwards, eager to try it out, I noticed it was slanted. "Ohhh... it probably wasn't inserted straight, causing the top to be off too. Let me just push it in then, it won't look the same, but oh well."

I reached the bottom, and saw this. THE ENTIRE BASE IS BROKEN. That's lovely. Ok, no big deal, I'll just email customer service and ask for a replacement. When I had a burst sample for Birchbox (only one lipgloss after 2 years), I emailed them, and they sent me a replacement right away- got it the same week.

     The response from Sample Society is not the same at all. They said they don't have these items on hand, and can't send me a replacement, so they'll give me store credit of $5 for 90 days. WTF. Do you know what you can get for $5 from beautybar? GIFT BAGS AND RIBBON. AND, You have to buy $49 worth of things for free shipping. Otherwise, it's $5.99 for shipping. The Butter London lip balm is $20. So you're making me buy extra things, just to use this measly $5 credit, FOR SOMETHING THAT I ALREADY BOUGHT, THAT YOU SENT DAMAGED. WITH THIS FULLY PAID FOR BOX, SHOULD BE A BUTTER LONDON LIP BALM IN PERFECT CONDITION. I paid for a box in mint condition. Nowhere, did you say before this box was purchased that I am buying a box with items damaged. And with this joke of a credit, I can't even get the Butter London lip balm off the site to replace this broken one.

     Second point. VALID FOR 90 DAYS? That is ridiculously messed up. So now you're putting a time limit on when I have to make these EXTRA purchases by. Even though this is YOUR mistake, I have to pay for it (literally!).

     With this experience, I can say that Birchbox has way better customer service than Beauty Bar. If the boxes I like are becoming fewer, and the customer service is this poor (it was one service, that you can't even get right), it may not be worth it to continue with this subscription. Occasionally I do find gems in these boxes, but it may be more worth it to check out things that other customers have reviewed well instead of investing in the whole box.

     So now you've been warned. Butter London lip balm rant aside, I hope to be able to post swatches of the RGB nail polish in Oxblood later this week. Very excited!

***Customer Service Side Rant***

     This just reminded me again. A couple months ago, I went crazy trying to find a dress for a cocktail in the city for an awards show. I seriously went to 5 different malls in the same week. I found a candidate dress at one Lord & Taylor. When I went up to checkout, the manager snapped at me that there was no tag. I said "Ohh...ok..." and started to retract the dress, wondering why she didn't help me find a tag then- that's what sales associates at other stores normally do. The manager literally THREW the dress in my face. I couldn't believe it and stood there for several seconds stunned. It may sound like I'm being dramatic, but I can assure you that I am not. This was after walking all over the floor trying to find someone to help me check out and dealing with that frustration for half an hour (call me an idiot). I actually left the store, went shopping at Macy's, and came back. I've been so busy I haven't had time to write a complaint. You can bet that I will during my vacation though. I have the receipts (found the dress in a different size with tags- how hard was that?) with date and time, and that area was being filmed, so they can go and verify that information themselves. You can't treat people like that. The Lord & Taylor I usually go to is wonderful. They have excellent service and are always willing to help. This location, however, was not like it at all.

     I never used to write complaints to companies, but after working in industry, I realized the power of complaints. If you don't let the company know that something is wrong, then they can never improve, and nothing will change. Now, I'm not saying you should go crazy sending complaints about everything. Choose carefully to see if a situation can be improved.

     I was switching to Geico because of the low rates, but everyone I talked to had terrible things to say. I experienced part of the reason why myself when in one of the offices. The person I had helping me gave horrible customer service. She never went into any of the details of the policy- just pulled up what I had blindly filled in online, and asked me credit or debit. Then she rushed me as I was trying to read through the 30 pages of documents that I was supposed to sign. On top of that, she yelled at another customer to go home and do what he wanted to do over the phone. It was something that could be done in the office or on the phone, but this person has already come all the way to your office. Why would you send them home again? So I wrote out my concerns and sent them to the company. The manager of that office called me, and we had a chat. I don't know if anything became of that, but I suggested some extra training. Sales and customer service go hand in hand.


Hopefully you never have to go through these experiences, but if you have, I'd love to hear your story and how you handled it in the comments below!

Review: Make Up For Ever HD Foundation +Powder, Eshiko Face Powder, & Smashbox BB Cream

I've been trying to find something for full coverage and people keep talking about Make Up For Ever's HD Foundation. Today, I spent a good hour in Sephora trying to match foundation colors (and testing other brands as well). I finally settled on #117.

Make Up For Ever HD Foundation

COLOR: The color looks to be ever so slightly too light and yellow at first (I am NW15-20). However, after giving it time to settle, the color darkens (good for NC20). Initially I thought the color being off wasn't too bad, especially for photos, but irl it looks terrible because the tone is not right.

COVERAGE: Medium. It didn't cover everything, but for a photo it will work.

TEXTURE: Blends nicely and leaves you with a matte finish.

PROS: I love how it smoothed out my pores. It's as if someone took the blur tool to my face.

CONS: Drying to my dry skin. As time passed, the makeup started showing the flakes.

I will have to return this because at $42 it cannot just sit around here. It does have my desired coverage effect, so I wish MUFE would come out with one for dry skin.

Make Up For Ever HD Powder


I have heard so much about this powder, and today I finally got the travel sized 5g to try out. It was $16 I believe, which is a lot more reasonable to try out products. I am really loving the travel sized products Sephora is offering. Some things you just want to try, and some you don't use as much of and buying the full sized is burdensome. I want to snag Benefit's High Beam travel set next ($12).

I packed the product on, and found that I did notice it smoothing out the makeup. The dry flakes of skin that were starting to show due to the HD foundation appeared a bit more blurred. This powder does lighten skin a bit. I can see how those flash photo mishaps would be glaring on those with darker skin tones. With this product you must take care to really blend the product well. I missed a couple spots in my photo.

This is a product that drys out skin and produces a matte effect, so those of us with dry skin might have to moisturize heavily. I'm not sure I want to continue using this powder because of my dry skin, but I'll hold onto it for a bit longer.

Eshiko Face Powder


I reviewed Eshiko before, but now I get to compare it against MUFE's HD powder. Again, I packed the powder on. There was not much improvement in the appearance of my makeup. In fact, I think this powder made things worse with this foundation. Areas started clumping together and it was quite unsightly. Perhaps it would fare better with a powder foundation. It did feel a little less drying than the MUFE HD powder- I'm assuming it's because it is more finely milled.

Applied on left side of face means that it is on the left side when you look at it (Left side of pic). It looked a bit too dark, so I tried using Missha Perfect Cover BB Cream in No.13 as a highlight.

BEFORE:

Smashbox Camera Ready BB Cream-Light

I'm really glad the sales associate took note of my skin shade while giving me the sample. However, it's still too dark for me. When he gave me the sample he said, "And the BB, you just pat *gestures* around your eyes, use as a primer or your foundation". 

COLOR: Too dark for me, maybe good for a NC20-25?

COVERAGE: Medium

TEXTURE: Easy to Blend, but drying on top. It has a certain sticking quality that is good as a primer.

Imo, it's already pretty heavy coverage-wise. Putting foundation on top of this is a bit strange to me. You'll likely end up breaking out more.

Fresh Sugar Lip Tint Treatment- Passion

You already know how much I love this from my review of the Rose one. Well, the Rose kind of melted and fell apart (don't leave in your car). So I went to Sephora and picked me up the full sized Passion. It has a good amount of color without going overboard. I can apply this in the church bathroom without fear of the old ladies judging me.

Recap of Before and After:

As a side note, I took a color vision test. Turns out I can perfectly distinguish hues (that's no mistakes!). It's kind of fun, try it. http://www.xrite.com/custom_page.aspx?pageid=77&lang=en

I also tried the L'oreal Age Perfect Advanced Skin Repair Serum that came in the Allure magazine (yes, they still send me these). It has that translucent color every serum has, and smells a bit like sweet potatoes o_O. My dry skin is left feeling non-dry and a little more touchable. Hmm, not bad. No idea if the age repair part actually works or not.

Review: Fresh Sugar Lip Treatment SPF 15

Have you checked out the Free Things I'm Giving Away?

The first time I came to know about this product was through the many Birchbloggers raving about their box find. Needless to say, my eyes lit up with envy. These solid tubes of balm just seemed to have a certain exclusive high class feel to them. At $22, I'd say it's nowhere near Chapstick level.

Although the price tag kept me away, I couldn't help but want to try them out at least. Went to Sephora and had absolutely no idea how to open them! Turns out it's a twist cap -___- figures. If you've been to a store where they let you test products, then you know stuff generally looks gross. The mushed up balm mess I saw was no exception (I didn't try it).

So when I saw that this year Sephora's birthday gift was a mini duo set of this balm, I ran around screaming YAYAYAYYAYAY!!! THANK YOU SEPHORA!! I should also say here that you shouldn't be shy to walk into Sephora and only pick up the birthday gift. I was that self conscious person who didn't want to just take the gift without buying anything. Take the gift. You just walk up to their cash register and present them with the birthday card they mail you. The birthday gifts are set aside separately and labeled as such.

They're really cute. Left my hand in there for general size reference.

O.M.G. EVERYONE needs to go our right now and get this if you have chapped lips. It's hard to tell, but in the pictures I purposely left my lips dry, chapped, and peeling to test the effect of this lip treatment. Within minutes I had soft, supple lips (I DARE you to kiss me!). This lip balm treatment is the best that I've ever tried. It works better than Vaseline.

It has no taste (I don't eat my lip products, but some of you do so I tasted it just for you =D), is very emollient, and smells faintly of vanilla.

My previous favorite was a Pangea Organics Lavender Lip Balm. That one works nicely as well but is half the retail price of the Fresh Sugar Lip Treatment. The Fresh Sugar Lip Treatment is a very thick balm, so if thick balms aren't your thing, then the Pangea Organics Lip Balm would be better suited to you.

I love the tint of color that the Rose one gives, and now I want the Passion one as well haha. I've never finished a stick of balm ever, so these mini sized ones are perfect (wish they'd make minis of the other colors). I keep the brown one at home, and the Rose one in my purse for those on the go touch ups.

EDIT: See swatch of Passion HERE.

Tried it before? Which tint color do you use?

eos Lip Balm- Medicated Tangerine

Back with another review! I somehow lost my herbal lip balm from sephora and as much as I tried to hold out for spring, my lips were peeling and bleeding like crazy from the weather. I so happened to be at Rite Aid and a friend mentioned that this was a lip balm that another mutual friend used. I'd heard a lot about these round lip balms from around the internet and thought I might as well check it out.

     It works for my purposes. My lips aren't chapped and aren't cracked anymore. Buuuuttt.. I don't know if it's because I got the medicated Tangerine for something, but it smells icky. Under the tangerine smell, there is indeed the smell of old people medication. So, that being the case, I don't think I'd buy this again. If I find my other lip balm, I'm liable to use that all up first =/.